Shipping Info

So, how much is shipping?

How does FREE worldwide shipping sound! Want your product sooner? Feel free to look at our expedited shipping options on the checkout page!

Here's How Our Shipping Process Works:

1. After your order is placed, an order confirmation receipt is emailed and/or texted to you.
2. Your order goes through a 24-48 hour processing period (edits / cancellations can be done during this period).
3. Once the processing period is over, our team starts preparing your order for shipment (excluding Saturdays & Sundays).
4. Your item(s) gets shipped from our US warehouse located in 3475 Oak Valley Road NE Atlanta, Georgia US 30326.
5. A tracking number is emailed and/or texted to you (please allow 1-2 business days for the courier to update the tracking status).
6. Your item(s) is then delivered to the shipping address you provided when placing your order.

Domestic Shipping (U.S)

International Shipping

DHL Express Only Locations

Due to COVID-19, we are only able to offer DHL Express shipping for certain locations (listed below) to ensure the fastest possible delivery time. However, we offer free DHL Express shipping for orders of 3 or more bottles.

Argentina, British Indian Ocean Territory, Cambodia, Central African Republic, Chad, Congo - Brazzaville, Congo - Kinshasa, Dominican Republic, Faroe Islands, Greenland, India, Isle of Man, Jersey, Lebanon, Madagascar, Mexico, Mozambique, Niger, Panama, Philippines, Cameroon, St. Martin, Sierra Leone, Solomon Islands, South Africa, Suriname, Tajikistan, Timor-Leste, Turks & Caicos Islands, Uganda

International Taxes & Fees

If you’re an international customer (outside of the United States), you may be subject to customs fees, inbound duties, taxes, or any other fees which are calculated by and paid to your local government. These fees are not collected by Kiss Kosmetics and cannot be refunded.

Wrong Address

Deliveries will be made to the shipping address that the customer provided at checkout. It is the customer's responsibility to ensure that all the information they are providing us is correct. If you decide to make any changes to your shipping address, please contact us at support@kissofficial.com within the first 24 hours after placing the order and we will do our absolute best to make the requested change.

Any requests to edit the shipping address after the first 24 hours cannot be guaranteed since the order will have already entered processing. If the order is returned back to our warehouse, we will then ship it to the correct delivery address or provide you with a full refund.

Returns

Your satisfaction is all that matters. If you're not happy with your product, you're welcome to return it for a full refund within 30 days of delivery. However, the cost of returning the product must be covered by you as the customer. Please visit our Return Policy for more information.